From ESG to Tax, Audit to Advisory, join KPMG East Africa’s experts as they share their thoughts on the latest developments and topical issues that affect your business.
Episodes
Tuesday Nov 07, 2023
Tuesday Nov 07, 2023
Do you have a customer experience strategy?
To succeed - possibly even to survive - in this new reality, organizations will need to be more connected, more digital, and more customer-centric than ever before. Customers are increasingly turning to brands that reflect their core values, such as safety and security. That’s why it is crucial now for brands to focus on providing solutions to real customers’ problems.
In this episode, Diana Njoroge a Manager in Digital Transformation at KPMG East Africa highlights how you can leverage advanced technologies to enhance your customer experience. Let's dive in!
Host: Robert Gitau, Manager - People, Performance & Culture
Useful link:
KPMG Global Customer Experience Excellence Research 2021 - https://bit.ly/43ozT9v
Comments (0)
To leave or reply to comments, please download free Podbean or
No Comments
To leave or reply to comments,
please download free Podbean App.